General Information
eldemonio.org offers interactive, real-time access
to room and rate availability, enabling you to book the best rates instantaneously
through the Internet. You are able to retrieve rates directly from our
central reservation system, and see them on your screen within seconds.
Clicking on the reservations hypertext phrase or word
on any hotel property page will take you directly to the page to check
that hotel's availability and rates. To view and/or cancel a reservation,
click on the link to Review or Cancel a Reservation.
You must be using Microsoft Internet Explorer, Netscape
or another Web browser that uses the same security scheme as Netscape.
Using an incompatible Web browser will result in an error message from
our secure Netscape booking server. This is designed to protect you
since everything you enter will be secure -- credit card, name, dates,
etc.
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Check Hotel Availability and Rates
To check availability and rates, click on the "Check
Instantly Rates and Availability" button on a hotel's information
page or the "Check Rates" link on the search results list.
Property Name:
The hotel you have selected. This information is filled in for you.
Arrival Date:
The date you will be arriving at the hotel (defaults to today's date)
Departure Date:
The date you will check out of the hotel (defaults to tomorrow's date)
Number of Adults:
The number of adults staying in the room (select 1 - 4)
Frequent Traveler Membership: (Optional)
Hotel Frequent Traveler ID number. Only the frequent guest number for
the hotel chain being requested should be entered.
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Make a Hotel Reservation
Once the hotel returns the rates available for the time period you have
requested, you may scroll and review the rates and their descriptions.
In order to make a reservation, click on the "Select Rate"
button next to the desired rate. The Booking Request Form will display
once you have selected a rate. You must have a secure Internet browser
(Ex: Netscape or Microsoft Internet Explorer) in order to proceed any
further in making a hotel reservation.
The Booking Request Fields are (all fields are mandatory
unless noted below):
First Name:
First name of the guest
Last Name:
Last name, or surname, of the guest
Telephone
A telephone number for the guest
Email Address:
An Email address for the guest. A confirmed notification of the reservation
will be sent to this Email address. If the reservation is subsequently
canceled, a cancellation notification will also be forwarded to this
Email address. For security purposes, any notifications sent to Email
will NOT contain credit card numbers.
Street Address, Suite or Apt. Number, City, State,
Zip Postal Code, and Country:
A mailing address for the guest.
Credit Card Type:
Click on the button next to the credit card you will be entering.
Credit Card Number:
All hotel reservations made online require a credit card number to guarantee
or retrieve the reservation. Since the booking form is a secure transaction,
the credit card number will be encrypted for security purposes.
Expiration Date:
Enter the month and year expiration date of the credit card. An example
of the format is 12/99.
Non-Smoking -or- Smoking:
Select your preference for either a non-smoking or a smoking room. This
field is optional.
Special Requests:
Once the form is complete, click on the "Send
Form" button. Either a single reservation or a list of reservations
that meet the search criteria will display. If you wish to cancel a
reservation, click on the "Cancel This Reservation" link.
The reservation cancellation request will be transmitted to the hotel
for immediate processing. A reply is normally received within 7 seconds.
Also, a confirmation of your canceled reservation will be sent to your
email address. If you wish to re-send a reservation confirmation to
the original email address, click on the "Send Details via e-mail"
link. If you do not wish to cancel the reservation, simply select an
item from the jump bar, or use your browser's page back function to
return to a previous page, or exit your web browser.
If your reservation has been confirmed, a notification
will be displayed on your screen, and a copy sent to your Email address.
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Review/Cancel a Reservation
To review or cancel an existing hotel reservation booked
on the Internet, click on the "Review or Cancel a Reservation"
link on the jumpbar. The "Review or Cancel Hotel Reservations"
form will appear. The first step is to retrieve a reservation. You have
two ways to do this, by Name and Credit Card or by Name, Confirmation
Number, and hotel chain.
First Name:
First name of the guest
Last Name:
Last name, or surname, of the guest
Confirmation Number:
The confirmation number returned by the hotel during the reservations
process.
Once the form is complete, click on the "Send Form" button.
Either a single reservation or a list of reservations that meet the
search criteria will display. If you wish to cancel a reservation, click
on the "Cancel This Reservation" link. The reservation cancellation
request will be transmitted to the hotel for immediate processing. A
reply is normally received within 7 seconds. Also, a confirmation of
your canceled reservation will be sent to your email address. If you
wish to re-send a reservation confirmation to the original email address,
click on the "Send Details via e-mail" link. If you do not
wish to cancel the reservation, simply select an item from the jump
bar, or use your browser's page back function to return to a previous
page, or exit your web browser.
Return to top of page
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Security Information and Guidelines
Due to the openness and accessibility of the Internet,
guidelines have been established on the number and type of transactions
an individual may attempt. These guidelines are listed below:
One Booking per Credit Card per Hotel per Day.
This means that a customer may confirm one booking per credit card per
hotel per day. Reservations may be made at different hotels on the same
day using the same credit card.
Email Information
Sensitive information such as Credit Card Numbers and Expiration Dates
will not be sent through the Email system. All sensitive information
will be encrypted utilizing your browser's secured functions.
Security
All reservations and forms used to retrieve reservations send information
in an encrypted format.
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Multiple Room Reservations
For the safety of the hotels, the online reservation
system only allows one reservation (for up to 4 rooms) per hotel per
credit card per day. To make more than one reservation at a hotel in
a single day please contact our Travel Reservations Center and speak
to a reservationist who can make all the reservations for you.
